Hi Team,
Thank you for your detailed explanation regarding the pause on my account. I understand the single‑user policy and the review process based on the last 90 days of activity.actually we are purchased unlimited package is there any limitation for this only 45 session on 90 days like that. then how it will be considered as unlimited package? we purchased the unlimited subscription based on the understanding that it would allow unlimited usage/ connection
I sincerely apologise for the inconvenience caused. Going forward, I assure you that such activity will not happen again, and the account will be used strictly in compliance with the single‑user guidelines.
I kindly request you to consider restoring access at the earliest possible opportunity. Your support in resolving this matter would mean a lot.