Throwing Errors and giving repeated answers

I am writing to formally express my extreme disappointment with the current state of your AI interview service. While the service performed well initially, it has recently become unusable due to several critical technical failures:

• Frequent Disconnections: The system constantly disconnects approximately 10 minutes into an interview session.

• System Errors: I am encountering recurring error messages mid-interview that disrupt the entire flow.

• AI Performance Issues: The AI has begun providing repetitive and unhelpful answers, which significantly impacts the value of the practice sessions.

As a paying customer, I expected a reliable tool to assist in my professional preparation. These issues have rendered the service I paid for effectively useless, resulting in a total waste of my investment and time.

To resolve this matter, I request one of the following:

1. A full refund of the amount paid due to the service not meeting its advertised quality.