Stuck to prompt questions and answers during interviews

Dear Support Team,

I am writing to report a serious technical issue I have been experiencing with your platform. I am a premium subscriber.

The system is providing incorrect answers and questions during interviews. While it works occasionally, it frequently fails or gets stuck in the middle of a session. This has caused a significant negative impression on my interviewers during my last three interviews.

This is a critical issue that needs to be addressed immediately. I have attached a screenshot of the error for your reference. Please investigate and fix this as soon as possible to ensure the platform remains reliable.

I look forward to your prompt response.