Screen Share Audio Issue - Could Not Start Audio Source

I’m experiencing an issue with screen sharing audio on your desktop application and I was hoping you could help me troubleshoot it.

Whenever I try to capture screen share with audio in the desktop app, I receive the following error message:
“Error Capturing Screen Share. Error: Could not start audio source.”

Here’s what I’ve noticed so far:

• My microphone works correctly the transcript from it appears in the app.

• However, system audio is not being captured at all (e.g., if someone is speaking in a call or audio is playing on my system, it is not transmitted).

• This issue only occurs in the desktop application. When I use the browser version, audio capture works correctly.

• I am using Windows 11 and a Logitech headset.

• I have already tried:

  • Restarting my computer

  • Running the application as Administrator

  • Checking and adjusting microphone and audio permissions

  • Disabling Logitech G Hub software

Unfortunately, none of these steps resolved the issue.

Could you please advise on what might be causing this problem or suggest any additional troubleshooting steps? If needed, I can provide logs or further system details.

Thank you for your support!