Request to Increase or Remove Document Size Limits for Large Knowledge Base Files

Hi Parakeet AI Team,

I’d like to request an improvement to the document upload and processing limits in Parakeet AI, particularly for large knowledge base documents.

We use Parakeet as a live support copilot and maintain extensive technical knowledge base files. Several of our documents are approximately 700,000 to 1,000,000 characters, and working with files of this size is becoming extremely difficult. Uploading or updating these documents frequently results in a generic “Something went wrong. Please try again.” error.

For example, I recently encountered repeated failures with request IDs including:

• 86qn9-1788179827246-59314bd7ff11

• 549gs-1788179833263-485fef4defd9

• 4lvbk-1788179834741-486073d4d88c

For our use case, splitting these knowledge base files into many smaller documents is not ideal. They are organized by product and technical category, and keeping the complete category together is important for maintenance, weekly updates, version control, and retrieval consistency.

Could you please consider:

• Increasing or removing the document character/size limit, ideally supporting documents of 1 million characters or more.

• Ensuring large documents can also be edited/replaced reliably, not just initially uploaded.

• Providing a clear error when a document exceeds a supported processing limit instead of the generic “Something went wrong.”

• Showing the current maximum supported document size/character count in the UI or documentation.

• Improving processing reliability for large technical KB documents intended for AI retrieval.

For technical support organizations, large documents are normal. A knowledge base can contain hundreds of procedures, troubleshooting workflows, product-specific instructions, and platform variants. Having to artificially break these into many small documents also creates additional document-management overhead and can increase the possibility of retrieval conflicts.

We really like using Parakeet AI for this workflow, but the current document limitations are becoming one of the biggest obstacles to maintaining a complete and current support knowledge base.

Please let me know whether there is currently a documented maximum character/file size, whether this limit can be increased for our account, or whether support for significantly larger documents is planned.