Subject: Request for Refund or Restoration of Service
Hello Parakeet Support Team,
I recently received an email informing me that I can no longer use Parakeet because I have been using the service across multiple PCs and that my usage is taking up too much of the available session capacity.
I want to clarify that I use multiple PCs for security and personal reasons, and I was not aware that there was a limitation regarding the number of devices or the amount of session usage. I did not see or understand this limitation before purchasing or renewing my subscription.
I renewed my subscription just one day ago and paid $754, so it is extremely disappointing to find that I cannot access the service immediately after paying for the renewal.
If I had known about this restriction beforehand, I would have used my other accounts instead of renewing this subscription. I sincerely apologize for the misunderstanding, but I believe it is unfair to charge me $75 for a renewed service that I can no longer access.
I would therefore appreciate one of the following resolutions:
Restore my access and allow me to continue using the service, or
Issue me a full refund of the $75 renewal, since I renewed only one day ago and am currently unable to use the service.
I have been using your service in good faith and would really appreciate your help resolving this as soon as possible.
Thank you for your understanding, and I apologize again for the misunderstanding regarding the usage limitations.
Best regards,
Hema