Regarding The OnVUE Online exam

Dear Parakeet AI Support Team,

I am experiencing a serious issue while using the Parakeet AI application during my online exams.

Whenever I launch the exam platform, the exam software detects Parakeet AI as a background application. I am required to close it before I am allowed to enter the exam. If I manage to access the exam, Parakeet AI becomes completely non-functional and cannot be used or clicked on during the test.

As a result, the service is currently unusable for the purpose I purchased it for. I have already paid approximately NZD 139 for the subscription, but unfortunately, I am unable to benefit from the product.

Could you please advise:

1. Why this issue is occurring?

2. Whether your technical team is working on a solution?

3. If there is any workaround available at the moment?

4. If this issue cannot be resolved in the near future, how can I request a refund?

Once the problem is fixed, I would be happy to consider purchasing a lifetime subscription and continue supporting your product. However, I need a working solution before making any further purchases.

I would appreciate your prompt assistance and look forward to your response.