Parakeet AI desktop APP not opening

Hi Parakeet AI Team, I hope you’re doing well. I’m writing to report an issue I’ve been experiencing with your software. The application has been consistently hanging and not starting properly. During my earlier attempts to test the platform, I ended up losing two interview credits back-to-back due to this issue. Additionally, today I had an interview scheduled, but it is not showing up in the system at all. This is quite concerning, as it is directly impacting my ability to use the platform effectively. It seems there may be a technical issue or bug causing these problems. I would really appreciate it if you could look into this urgently and help resolve it. Also, I kindly request you to review and restore the credits that were lost due to these technical issues. Please let me know if you need any additional details from my end. Looking forward to your prompt response.