Issue with Tool Performance and Interview Impact

Hi Team,

I hope you are doing well.

I am writing to report an issue with your tool. It is not working properly at times, and I am not receiving answers consistently. Due to this problem, I faced difficulties during my live interviews and unfortunately failed twice.

I have purchased the unlimited pack, so this experience has been quite disappointing. I request you to please look into this issue and resolve it as soon as possible.

I would also appreciate any support or guidance you can provide to ensure the tool works reliably going forward.

Thank you for your assistance.