Issue with Extra Credit Deduction

Hi Parakeet AI Support Team,

Hope you are doing well.

I’m writing to report an issue regarding extra credit deduction from my account.

I noticed that credits are being deducted incorrectly. I used the service for only about 10 minutes, which consumed half a credit as expected. However, an additional half credit was also deducted, even though I did not continue using the service.

This issue has now occurred twice. The first time, I assumed it might have been a mistake on my end, so I didn’t raise it. But since it has happened again, I wanted to bring it to your attention.

I have been using Parakeet AI for over a year and have never encountered this problem before. I would appreciate it if you could review my usage and billing records and help resolve this issue, including refunding any incorrectly deducted credits if applicable.

Please let me know if you need any additional details from my side.

Thank you for your support.

Best regards,

Rashmith Reddy