Dear Support Team,
I have been using your plugins for the past year without any issues. However, the application recently closed unexpectedly and has stopped responding.
To troubleshoot the issue, I reinstalled the application, restarted my laptop, and reset the application. Despite these steps, the problem persists. Whenever I try to launch the application, I receive an error stating that the shortcut for the .env file is missing, and the application fails to start.
For your reference, I am using an ARM64 laptop. If there are any architecture-specific requirements or compatibility considerations, please let me know.
Could you please help me resolve this issue? If you require any additional information, such as error logs, screenshots, or system details, I would be happy to provide them.
Thank you for your assistance. I look forward to your response.