I'm unable to start any free trial sessions from the desktop app. Even after waiting three days without using any sessions, they're still not accessible. When I try to start a session, [describe what happens — e.g., "the button doesn't respond," "nothing loads," or "it shows no sessions available"].
When it started: [date it began, roughly 3 days ago]
Where I'm trying from: Desktop app
Error message: 0 left
Sessions used so far: 0 of 10
My setup: [Windows ]
Already tried: Waited 3+ days, [restarted the app, logged out and back in — whatever you did]
Expected: I should be able to start a free trial session (up to 10 minutes, one every 15 minutes).
Actual: No sessions are accessible from the desktop app despite waiting three days.