Desktop App freezes and cost me an extra 0.5 credit.

Dear Parakeet.ai Support Team,

I hope this message finds you well.

I am writing to report an issue I encountered during a recent interview session on your platform. I had purchased 3 credits (0.5 credits per 30 minutes). During my session, I used 1.5 credits as expected. However, while ending the session, the “End” action was not responding on my desktop despite multiple attempts.

Due to this technical issue, an additional 0.5 credit was deducted from my account unintentionally, even though I was trying to close the session.

I would also like to mention that I am currently a student and not earning, so these credits are quite expensive for me. Losing credits due to a technical issue is difficult for me to afford. I kindly request you to consider my situation and process a refund of the extra 0.5 credit.

Please let me know if you need any additional details such as session timestamps or account information.

Looking forward to your support in resolving this issue.

Thank you for your time and understanding.

Best regards,
Aditya